To add products to your order after it's been finalised, log into 'My Account,' go to 'My Orders' and select the order you wish to change. The items from your original order will be automatically placed in your 'Cart', so you can continue adding more items. Once you've finished adding to your order, simply proceed to Checkout.

To change your Pick up or Delivery time, log into 'My Account,' go to 'My Orders' and select the order you wish to change. Then select 'Edit my Delivery time' or 'Edit my Pick up time'.

Purchase refunds are often received via Credit Card, ZONUS Gift Card, or a Store Credit. Each refund type will depend on the payment method of the item. Credit Card purchases are either refunded back to the same Credit Card that made the purchase, or a ZONUS Gift Card is generated for the refund amount.

We're sorry to hear that you haven't received a product in it's best condition. If you have unfortunately received a damaged/spoilt product, please let us know via this form, and select "Damaged items" or "Product Quality" in the Enquiry Subject. Our team will then arrange a refund (funds may take 3-5 days to reflect back into your account).

Alternatively, you can report this issue through our Olive chatbot that is available on the website or within the mobile app located in the 'More' page. Olive Chatbot will capture the details and initiate a refund request.

To change your Pick up or Delivery time, log into 'My Account,' go to 'My Orders' and select the order you wish to change. Then select 'Edit my Delivery time' or 'Edit my Pick up time'.

If you receive a damaged item in your order or if a substitute item isn't suitable, you can:

Contact our eccommerce team member who can process a refund for the item. Refunds will be processed within 3-5 business, days depending on your financial institution

Yes, you can shop for Delviery or Pick up using our app.

To find out how long you have to change your order, log into 'My Account' and go to 'My Orders'. Your order confirmation will also show the latest time for a change. And, once you start making changes, a banner at the top of all website pages you're on will also display the latest time you can make changes.